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Contact Customer Care

Customer Care Department
Level 1 BSP Life Centre
Private Mail Bag, Suva

Telephone: 331 7000
Fax:  330 0920
Email: cmcustomerexperience@bsplife.com.fj

How can we help?

Frequently Asked Questions

What is the status of my
BSP Life policy?

I want to express my dissatisfaction with the services provided by BSP Life?

I lost my BSP Bank Easy Card and I require a replacement card?

I usually send funds via wire transfer from London and the funds have not reached the intended recipient.

Is the overseas medical evacuation to Australia covered under my medical insurance cover?

I wish to apply for a vacant position within BSP Life.

I want a life insurance cover that will be affordable for me, can I please get a quote?

How long does it take for BSP Life to process a policy loan?

A BSP Life staff that serviced me today at the BSP Life counter was very friendly and professional and I wanted to compliment her/his action?

I wish to continue with my policy that was terminated due to non-payment of premiums.

How do I go about surrendering my policy?

Where are your Customer Service Centres located?

Is there any other place I can pay my premiums apart from your Customer Service Centres above and what should I bring?

What will happen to my policy if I did not pay my premiums?

How do I register on MY BSP LIFE?

What do I do if i forget MY BSP LIFE password?